Norfolk Family Mediation Service

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Being able to demonstrate the impact of your charity’s work with clarity and confidence is an essential skill for trustees and staff – and one which is becoming increasingly important. Funders increasingly wish to see how their support is having an impact and staff and volunteers, who tend to be committed to the charity’s vision, are often motivated by knowing their work makes a difference.

Norfolk Family Mediation commissioned me in March 2017 to deliver a half day workshop to enable staff and trustees to explore the charity’s impact, both current and potential, in the lives of families, parents and children. Our afternoon together provided enough time to introduce evaluation, summarise the strengths and challenges of current practice and provide practical tools and tips.

By the end of the session, we’d worked together to develop an evaluation framework for Norfolk Family Mediation, including outcomes, milestones and the evidence required to demonstrate impact. It was a real pleasure to spend time with such an enthusiastic group of staff and trustees; they spoke passionately about the benefits of family mediation and their own evaluations of the workshop suggested they had found it useful. Here’s what Stephen Burke, Chair of Norfolk Family Mediation, had to say about working with Steve:

“Steve Allman ran an excellent workshop for trustees and staff of Norfolk Family Mediation Service on evaluating outcomes. A crucial subject but often very dry. Steve brought evaluation to life with some great examples and good humour. He is clearly a very experienced trainer and facilitator and enabled everyone to contribute and most importantly to think about what they currently do and how they can do things better. Highly recommended whatever the nature of your charity.”

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